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We understand that getting a new website for your business is an exciting step to take, but can sometimes leave you with many questions.

We’ve put together a lit of our most FAQs to try and answer some of the questions that you may have.

Do you have a question but can’t find the answer below? No problem, please just contact us and we can answer your questions directly. Remember, no question is a silly question.

Our FAQs

General

Once your deposit has been received, we will begin working on your website almost immediately. Whilst we work on your site, we will send you regular update with how things are looking. From time to time, we may need to contact you to request more information which we will use to ensure you get the most out of your project. You can always email us via the 'Contact' page on our website to ask for an update or ask any specific questions that you have.
We're aware that our clients sometimes need their project to be completed at very short notice. We do offer a fast track option for all of our service which will prioritise early completion of your project. Please let us know if you are looking into the fast track option.
We are based in Chelmsford, Essex. We love working with businesses all over the UK and even offer international services!
BDP Media Solutions operates remotely as an online service which allows us to be extremely flexible with our operating hours. Therefore, we aim to respond to all enquiries within 4 hours, up until 9pm.
We understand that sometimes our clients circumstances change; we ask that you contact us at the earliest possible time if you wish to cancel a project. You will be required to cover the payment of any work which has already been completed up until the notice of cancellation. If you have paid in advance, refunds will be made where appropriate.
No. All of our costs are discussed with each client before any commitment is made. We will never add unexpected additional costs onto your project. Where additional work has been requested, we will inform you of any additional costs that this may involve.
Generally, no. As we are an online business, a meeting is not required to get your project started. However, we will always maintain communication with you throughout via phone, email or other platforms as necessary.
Currently, we accept payments via BACS or PayPal.
For each of our packages, we ask for a small deposit before commencing work on your website, these can be found on our 'Low deposit' page. The remainder of costs will then be due on completion of your site.

Website Projects

We usually take a screenshot of websites once we complete them to display in our portfolio. This will show you the projected once BDP Media Solutions has completed the work. Sometimes the actual website may look different as the have been edited by clients once we have completed and handed over the site.
As the client, you are responsible for providing us with the content which you wish to be placed onto your website. We can offer recommendations to you, but it is important that your website reflects you and your business.
Yes. All of our packages include customised email accounts based on your domain name.
Web hosting is required for all websites to keep them online. Effectively, it is the space you 'rent' on the internet to keep your website visible. All of our packages include 12 months web hosting.
Our websites are designed on Wordpress. Wordpress is an incredible platform which is used by billions of businesses all over the world. It offers brilliant user friendly features and is an extremely powerful and customisable platform to build websites on.
Yes, we offer excellent redesigning services. Please contact us directly to discuss your requirements.
Once your website is made live, it will be discoverable by search engines naturally. The more you publicise your site and share links, the higher it will show. We also use SEO (search engine optimisation) on our sites to ensure your website ranks as highly as possible.
Once complete, our clients will be provided with a Wordpress account which will enable you to make changes to your website. However, we understand that there are lots of people who may not be confident to edit a website. To support you with this, we offer a care plan of just £18.99 a month, or you can pay £200 annually and save £.
All of our packages include 12 month hosting and domain. 6 weeks before these are due for renewal, we will contact you to discuss keeping your website live. This is available for just £8.99 a month or you can pay £99 annually and save £.